Outage in SharpSpring

Login Issues - Users Unable to Log In

Resolved Major
December 11, 2025 - Started 26 days ago - Lasted about 1 hour
Official incident page

Incident Report

Our team has identified an issue causing users to be unable to access the platform. Users may be presented with an "Error: Server Error" message when attempting to log in or navigate in their account. Our team is aware of this issue and actively investigating. We will continue to post updates on the status of this incident to this page.
Components affected
SharpSpring Application

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Latest Updates ( sorted recent to last )
RESOLVED 26 days ago - at 12/11/2025 05:38PM

After further monitoring, our team has confirmed that app login remains available for all users.

If you continue to experience any issues logging in, please reach out to customer support.

MONITORING 26 days ago - at 12/11/2025 04:54PM

Our team has identified the root cause of the issue and restored login access for all customers.

We are continuing to monitor system performance.

INVESTIGATING 26 days ago - at 12/11/2025 04:32PM

Our team has identified an issue causing users to be unable to access the platform. Users may be presented with an "Error: Server Error" message when attempting to log in or navigate in their account.

Our team is aware of this issue and actively investigating. We will continue to post updates on the status of this incident to this page.

Latest SharpSpring outages

Some Customers Experiencing Errors When Logging In - about 1 month ago
Login and application unavailable for some customers - about 1 month ago
General Performance Issues Across the Application - 4 months ago
Widgets from Custom Reports and Launchpad are not loading for some customers - 5 months ago
API timeout errors for some customers - 6 months ago

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