Outage in SharpSpring
API timeout errors for some customers
Resolved MinorIncident Report
We are currently investigating reports that some customers are experiencing issues with API timeouts. Reports indicate that some API calls, such as getLeads, are presenting timeout errors after running for over 30 seconds.
Our team is aware of this issue and is actively working to restore full functionality to our Public API.
We will provide further updates as they become available. Thank you for your patience.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 07/10/2025 11:16PM
Our team has implemented a fix to the timeout errors. If you continue to experience issues accessing the API, please contact Support.
INVESTIGATING
7 months ago - at 07/10/2025 10:06PM
We are currently investigating reports that some customers are experiencing issues with API timeouts. Reports indicate that some API calls, such as getLeads, are presenting timeout errors after running for over 30 seconds.
Our team is aware of this issue and is actively working to restore full functionality to our Public API.
We will provide further updates as they become available. Thank you for your patience.
Latest SharpSpring outages
Login Issues - Users Unable to Log In - about 2 months ago
Some Customers Experiencing Errors When Logging In - about 2 months ago
Login and application unavailable for some customers - about 2 months ago
General Performance Issues Across the Application - 5 months ago
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