Outage in SharpSpring

API timeout errors for some customers

Resolved Minor
July 11, 2025 - Started 16 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating reports that some customers are experiencing issues with API timeouts. Reports indicate that some API calls, such as getLeads, are presenting timeout errors after running for over 30 seconds. Our team is aware of this issue and is actively working to restore full functionality to our Public API. We will provide further updates as they become available. Thank you for your patience.
Components affected
SharpSpring APIs and Integrations
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 07/10/2025 11:16PM

Our team has implemented a fix to the timeout errors. If you continue to experience issues accessing the API, please contact Support.

INVESTIGATING 16 days ago - at 07/10/2025 10:06PM

We are currently investigating reports that some customers are experiencing issues with API timeouts. Reports indicate that some API calls, such as getLeads, are presenting timeout errors after running for over 30 seconds.
Our team is aware of this issue and is actively working to restore full functionality to our Public API.
We will provide further updates as they become available. Thank you for your patience.

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