Service issue detected: support request creation via email delayed

A possible issue affecting Technical Support services has been detected. Clients may have difficulties communicating to our teams via email for new support requests.
If you require immediate assistance, please reach out through our support portal at helpdesk.sherweb.com or through our phone support lines to submit a support request:US & CanadaSupport: 1-888-567-6610Sales: 1-855-253-3213United Kingdom+44 20 3996 3101Rest of Europe+33 (0)1 72 81 35 97 Our system administrators are actively investigating to determine the cause and potential impact. Please check back on this status page for updates as we work to resolve the issue.Thank you for your patience, and we apologize for any inconvenience caused.Best regards,The Sherweb Technical Support Team 

A issue affecting Technical Support services has been detected.
Clients may have difficulties communicating to our teams via email for new support requests.
If you require immediate assistance, please reach out through our support portal at helpdesk.sherweb.com or through our  phone support lines to submit a support request:


US & Canada

Support: 1-888-567-6610
Sales: 1-855-253-3213

United Kingdom

+44 20 3996 3101

Rest of Europe

+33 (0)1 72 81 35 97
 
Our system administrators are actively investigating to determine the cause and potential impact.
 
Please check back on this status page for updates as we work to resolve the issue.

Next update will be provided within 1 hour.

Thank you for your patience, and we apologize for any inconvenience caused.


Best regards,
The Sherweb Technical Support Team
 

A service incident affecting Technical Support services has been detected.Clients may experience delays when creating new support requests via email. Our team is actively monitoring a Microsoft service incident that is impacting email-based support request creation. Microsoft has begun deploying a hotfix, and we will continue to provide updates as more information becomes available.If you require immediate assistance, please reach out through our support portal at https://helpdesk.sherweb.com or through our phone support lines to submit a support request:US & CanadaSupport: 1-888-567-6610Sales: 1-855-253-3213United Kingdom+44 20 3996 3101Rest of Europe+33 (0)1 72 81 35 97Next update will be provided by 2:30 pm EST.Thank you for your patience, and we apologize for any inconvenience caused.Best regards,The Sherweb Technical Support Team

We are still monitoring the Microsoft service incident impacting email-based support request creation. Microsoft’s hotfix deployment is ongoing, and we will continue to provide updates as more information becomes available.If you require immediate assistance, please reach out through our support portal at https://helpdesk.sherweb.com or through our phone support lines to submit a support request:US & CanadaSupport: 1-888-567-6610Sales: 1-855-253-3213United Kingdom+44 20 3996 3101Rest of Europe+33 (0)1 72 81 35 97Next update will be provided by 3:30 pm EST.Thank you for your patience, and we apologize for any inconvenience caused.Best regards,The Sherweb Technical Support Team

We are still monitoring the Microsoft service incident impacting our ability to create email-based support request for certain support team. Microsoft’s hotfix deployment is ongoing, and we will continue to provide updates as more information becomes available.If you require immediate assistance, please reach out through our support portal at https://helpdesk.sherweb.com or through our phone support lines to submit a support request:US & CanadaSupport: 1-888-567-6610Sales: 1-855-253-3213United Kingdom+44 20 3996 3101Rest of Europe+33 (0)1 72 81 35 97Next update will be provided by 5:00 pm EST.Thank you for your patience, and we apologize for any inconvenience caused.Best regards,The Sherweb Technical Support Team

We are still monitoring the Microsoft service incident impacting our ability to create email-based support request for certain support team. Microsoft’s hotfix deployment is ongoing, and we will continue to provide updates as more information becomes available.
If you require immediate assistance, please reach out through our support portal at https://helpdesk.sherweb.com or through our phone support lines to submit a support request:

US & Canada

Support: 1-888-567-6610
Sales: 1-855-253-3213

United Kingdom

+44 20 3996 3101

Rest of Europe

+33 (0)1 72 81 35 97


Next update will be provided by Jan 13th 8:00 am EST.




Thank you for your patience, and we apologize for any inconvenience caused.
Best regards,
The Sherweb Technical Support Team