Update: Monitoring - PurelyHR Support

We are currently investigating an issue impacting our PurelyHR services

.



Impact
Level:
Investigating



Current Progress:



Our
engineering team has been mobilized and is actively investigating the problem
to determine the root cause and restore service.





Next update

: We will provide
an update within 60 minutes.

This is an
update regarding the ongoing disruption to PurelyHR Support.Impact Level: InvestigatingPurelyHR Support is currently experiencing an issue with our phone service (1‑844‑402‑6557), and incoming calls may not connect.Current
Progress:  Our team is still investigating and working on
identifying the cause of the issue.







Workaround: Our support team remains available by email at support@purelyhr.com.

Next Update:  We will continue to monitor the status of
service incident and will provide our next update by 12:40 pm ET.

This is an update regarding the ongoing disruption to PurelyHR Support.








Impact Level:

 

Performance Degraded




You may currently be experiencing issues when attempting to call our PurelyHR Support team through our toll free line: 

1‑844‑402‑6557




Current
Progress: 

Our team has identified the potential cause as a misconfigured setting
 
and is
currently implementing a fix.






Workaround:


 While we work to fully resolve this issue, you can temporarily bypass the problem by emailing our PurelyHR support team at 
support@purelyhr.com.





Next Update: We will continue to monitor the implementation and
will provide our next update by 13:29.

This is an
update regarding the ongoing disruption to 
PurelyHR Support services.







Impact Level: Recovering


You should now be able to reach our PurelyHR Support team via phone at 1‑844‑402‑6557 and by email at support@purelyhr.com.





Current
Progress:  

Our Team has implemented the fix, and we are
monitoring the service closely to ensure stability and confirm that the issue
is fully resolved.






Workaround: 


 While we work to fully resolve this issue, if
 you experience any difficulty connecting by phone, you can continue to reach our PurelyHR Support team via email at support@purelyhr.com.







Next Update:

 
We
will continue to monitor the fix implemented and will provide our next update
by 
 1:45 pm ET

.