Update: Monitoring - Technical Support

We are currently investigating an issue impacting our technical support tools.




Impact Level: Investigating





Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service.











Next update: We will provide an update within 60 minutes.

This is an
update regarding the ongoing disruption to our technical support tools.Impact Level: InvestigatingYou may currently experience longer than expected delays when contacting our different support teams by email, chat or phone. Current
Progress:  Our team is still investigating and working on
identifying the cause of the issue.

Next Update:  We will continue to monitor the status of
service incident and will provide our next update by 11:30 EDT.

This is an update regarding the ongoing disruption to our

technical support tools

.





Impact Level: Investigating


You may currently experience longer than normal wait times when contacting our support teams by email, chat, or phone. Customers may also encounter intermittent call failures when attempting to reach our teams.





Current Progress: 

 Our team is still investigating and working on identifying the cause of the issue.







Next Update:  We will continue to monitor the status of service incident and will provide our next update by 13:00 EDT.

This is an
update regarding the ongoing disruption to our technical support.



Impact Level: Recovering
You should now be able to contact our teams normally through email, chat and phone services.

Current
Progress:  A fix was implemented, and we are
monitoring the service closely to ensure stability and confirm that the issue
is fully resolved.

Next Update: We
will continue to monitor the fix implemented and will provide our next update
by 16:00 EDT.