Outage in Shift4

Intermittent Issues

Resolved Minor
October 20, 2025 - Started about 2 months ago - Lasted about 22 hours
Official incident page

Incident Report

We are aware of a Third Party partner outage (Amazon AWS) affecting multiple systems connected to Shift4. A small number of merchants may experience offline mode, ticket syncing issues and delays with online ordering.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/21/2025 01:13PM

This incident has been resolved.

MONITORING about 2 months ago - at 10/20/2025 07:37PM

The majority of systems are now fully operational. We will continue to mointor the issues until fully restored.

IDENTIFIED about 2 months ago - at 10/20/2025 04:30PM

We are aware of a Third Party partner outage (Amazon AWS) affecting multiple systems connected to Shift4. A small number of merchants may experience offline mode, ticket syncing issues and delays with online ordering.

IDENTIFIED about 2 months ago - at 10/20/2025 03:28PM

We are aware of a Third Party partner outage (Amazon AWS) affecting multiple systems connected to Shift4. A small number of merchants may experience offline mode, ticket syncing issues and delays with online ordering.

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