Outage in Shift4

Delayed Processing/ Intermittent Timeouts

Resolved Major

April 04, 2026 - Started 14 days ago - Lasted about 3 hours
Official incident page

Incident Report

Incident: Shift4 is aware of an ongoing intermittent issue impacting processing. Customers impacted by any performance degradation should reattempt transactions. If your UTG has offline mode, reattempting will trigger offline mode capability. Further communication updates will follow.

Components affected

Shift4 Card Processing

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Latest Updates ( sorted recent to last )

RESOLVED 14 days ago - at 04/05/2026 12:03AM

The intermittent processing issue has been fully resolved. All transaction channels are back to normal, and our monitoring confirms that all payments are now processing successfully.

MONITORING 14 days ago - at 04/04/2026 10:38PM

A fix has been implemented and we are monitoring the results.

MONITORING 14 days ago - at 04/04/2026 10:02PM

A fix has been implemented and we are monitoring the results. Please retry transactions.

INVESTIGATING 14 days ago - at 04/04/2026 09:41PM

Incident:
Shift4 is aware of an ongoing intermittent issue impacting processing. Customers impacted by any performance degradation should reattempt transactions. If your UTG has offline mode, reattempting will trigger offline mode capability. Further communication updates will follow.

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