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Outage in Shift4

Eigen Network Outage

Resolved Major
July 17, 2026 - Started about 19 hours ago - Lasted about 2 hours
Official incident page

Incident Report

We have an issue with our Eigen devices. We're engaging our vendor for additional assistance. Switching devices into WiFi mode may alleviate symptoms on impacted devices.

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Latest Updates ( sorted recent to last )
RESOLVED about 17 hours ago - at 07/17/2026 07:18PM

The incident has been resolved.

MONITORING about 19 hours ago - at 07/17/2026 06:04PM

Multiple confirmed cases of devices coming back online. In some cases a reboot may be required.

MONITORING about 19 hours ago - at 07/17/2026 06:02PM

Multiple confirmed cases of devices coming back online. In some cases a reboot may be required.

IDENTIFIED about 19 hours ago - at 07/17/2026 05:56PM

This is believed to be contained to Western Canada. We have an issue with our Eigen devices. We're engaging our vendor for additional assistance. Rebooting the device should enable reconnection.

INVESTIGATING about 19 hours ago - at 07/17/2026 05:53PM

We have an issue with our Eigen devices. We're engaging our vendor for additional assistance. Switching devices into WiFi mode may alleviate symptoms on impacted devices.

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