Outage in Shift4
Eigen Sim Cards Connection Issues for Canadian Merchants - Oct 28 2026.
Resolved MajorIncident Report
Incident:
Shift4 is aware of an issue with SIM cards using Telus cellular connectivity with Eigen Handheld devices.
Users should enable Standalone Mode, if you are experiencing connection issues, please connect to Wi-Fi or use another Shift4-provided SIM card.
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 10/28/2026 11:43PM
The incident has been resolved.
MONITORING
6 days ago - at 10/28/2026 09:45PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
6 days ago - at 10/28/2026 08:39PM
Incident:
Shift4 is aware of an issue with SIM cards using Telus cellular connectivity with Eigen Handheld devices.
Users should enable Standalone Mode, if you are experiencing connection issues, please connect to Wi-Fi or use another Shift4-provided SIM card.
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