Outage in shipcloud

DHL: Disruption of Service

Resolved Minor
September 02, 2022 - Started almost 3 years ago - Lasted about 4 hours
Official incident page

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Outage Details

The DHL CIG (Customer Integration Gateway) and the Returns API are currently responding with errors
Components affected
shipcloud DHL
Latest Updates ( sorted recent to last )
MONITORING almost 3 years ago - at 09/02/2022 05:49PM

We are still receiving errors but the services seem to have partially recovered

IDENTIFIED almost 3 years ago - at 09/02/2022 03:14PM

We received the following information from DHL regarding this outage

> Guten Tag,
>
> seit ca. 15:20 Uhr treten Störungen bei den Geschäftskunden APIs auf. Aktuell sind keine APIs erreichbar. Wir informieren Sie, sobald die Störung behoben ist.
>
> Mit freundlichen Grüßen
> Ihr Entwicklerportal Post & Paket Team
>
> ---------------------------
>
> Good day,
>
> since about 3:20 p.m., there have been disruptions in the business customer APIs. Currently, no APIs are accessible. We will inform you as soon as the disruption has been resolved.
>
> Sincerely
> Your Developer Portal Team Post & Paket

IDENTIFIED almost 3 years ago - at 09/02/2022 02:07PM

We have contacted DHL and the problem is being worked on

INVESTIGATING almost 3 years ago - at 09/02/2022 01:35PM

The DHL CIG (Customer Integration Gateway) and the Returns API are currently responding with errors

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