Outage in shipcloud

DHL CIG Web Service: Partially Degraded Performance

Resolved Minor

March 17, 2023 - Started about 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

The DHL CIG (Customer Integration Gateway) Web Service is partially slow (slower than 5s) in responding to our requests. We received the following information from DHL: > Guten Tag, > > seit ca. 10:00 Uhr treten Störungen bei den Retoure API auf. Wir informieren Sie, sobald die Störung behoben ist. > > Mit freundlichen Grüßen > Ihr Entwicklerportal Post & Paket Team > > --------------------------- > > Good day, > > since about 10:00 a.m., there have been disruptions in the returns API. We will inform you as soon as the disruption has been resolved. > > Sincerely > Your Developer Portal Team Post & Paket

Components affected

shipcloud DHL

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Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 03/17/2023 01:00PM

This incident has been resolved.

MONITORING about 3 years ago - at 03/17/2023 11:16AM

The DHL CIG (Customer Integration Gateway) Web Service is partially slow (slower than 5s) in responding to our requests.

We received the following information from DHL:

> Guten Tag,
>
> seit ca. 10:00 Uhr treten Störungen bei den Retoure API auf. Wir informieren Sie, sobald die Störung behoben ist.
>
> Mit freundlichen Grüßen
> Ihr Entwicklerportal Post & Paket Team
>
> ---------------------------
>
> Good day,
>
> since about 10:00 a.m., there have been disruptions in the returns API. We will inform you as soon as the disruption has been resolved.
>
> Sincerely
> Your Developer Portal Team Post & Paket

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