Outage in ShipEngine
Problems preventing ShipEngine account dashboard access
Resolved MajorIncident Report
We are investigating an issue preventing users from successfully accessing their account dashboard.
The following error is returned:
"Unexpected issue
We're encountering an unexpected issue preventing access to the Dashboard. Please try refreshing the page or contact support for immediate help. We appreciate your patience as we address this issue."
Components affected
ShipEngine API DashboardNeed to monitor ShipEngine outages?
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Latest Updates ( sorted recent to last )
RESOLVED
12 months ago - at 11/18/2024 09:56PM
This incident has been resolved.
MONITORING
12 months ago - at 11/18/2024 09:39PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
12 months ago - at 11/18/2024 09:25PM
We are investigating an issue preventing users from successfully accessing their account dashboard.
The following error is returned:
"Unexpected issue
We're encountering an unexpected issue preventing access to the Dashboard. Please try refreshing the page or contact support for immediate help. We appreciate your patience as we address this issue."
Latest ShipEngine outages
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carrier_id and warehouse-id not found errors when rating and creating labels - about 1 month ago
Canada Post: International Shipments to the US - 2 months ago
International Shipment Requirements - 2 months ago
Account Dashboard Access Issues - 3 months ago
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