Outage in ShipEngine

Problems preventing ShipEngine account dashboard access

Resolved Major
November 18, 2024 - Started about 1 month ago - Lasted 32 minutes
Official incident page

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Outage Details

We are investigating an issue preventing users from successfully accessing their account dashboard. The following error is returned: "Unexpected issue We're encountering an unexpected issue preventing access to the Dashboard. Please try refreshing the page or contact support for immediate help. We appreciate your patience as we address this issue."
Components affected
ShipEngine API Dashboard
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/18/2024 09:56PM

This incident has been resolved.

MONITORING about 1 month ago - at 11/18/2024 09:39PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 month ago - at 11/18/2024 09:25PM

We are investigating an issue preventing users from successfully accessing their account dashboard.

The following error is returned:
"Unexpected issue
We're encountering an unexpected issue preventing access to the Dashboard. Please try refreshing the page or contact support for immediate help. We appreciate your patience as we address this issue."

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