Outage in ShipEngine
Account Dashboard - Problem displaying some active carrier connections
Resolved MajorIncident Report
Summary AI Generated
ShipEngine experienced a major incident where the account dashboard failed to display all active carrier connections, with users reporting that only USPS remained visible while other carriers disappeared and could not be re-added due to error messages. The issue affected the ShipEngine API Dashboard for 2.5 hours before being resolved with a fix that was monitored to ensure stability.
We are investigating reports of an issue that is preventing the account dashboard from displaying all carrier connections as expected.
Components affected
ShipEngine API DashboardTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 03/10/2026 04:40PM
This incident has been resolved.
MONITORING
about 2 months ago - at 03/10/2026 03:57PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 2 months ago - at 03/10/2026 02:14PM
We are investigating reports of an issue that is preventing the account dashboard from displaying all carrier connections as expected.
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