Outage in ShipEngine
Account Dashboard Access Issues
Resolved MajorIncident Report
Summary AI Generated
ShipEngine users experienced login and dashboard access issues for 3.1 hours due to an outage with a third-party service provider. The ShipEngine API Dashboard was affected, preventing users from completing login attempts successfully. The issue was resolved after the team worked with the provider to restore functionality and implemented a fix.
We are aware of an issue preventing ShipEngine/ShipStationAPI dashboard access/login attempts from being completed successfully.
We are investigating the underlying cause.
Components affected
ShipEngine API DashboardTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 05/12/2026 08:02PM
This incident has been resolved.
MONITORING
5 days ago - at 05/12/2026 07:17PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
5 days ago - at 05/12/2026 05:16PM
An outage with a third party service provider has been identified as the cause of account dashboard login issues.
We are working with the provider to restore functionality.
INVESTIGATING
5 days ago - at 05/12/2026 05:00PM
We are aware of an issue preventing ShipEngine/ShipStationAPI dashboard access/login attempts from being completed successfully.
We are investigating the underlying cause.
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