Outage in ShipEngine
Unable to load account dashboard
Resolved MajorIncident Report
Summary AI Generated
ShipEngine experienced a major incident where some users were unable to log into the account dashboard, affecting the ShipEngine API Dashboard component. The issue was investigated, a fix was implemented and monitored, and the incident was fully resolved after 4 hours.
We are currently investigating reports of a problem preventing some users from being able to successfully log into the account dashboard.
Components affected
ShipEngine API DashboardTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 06/01/2026 07:55PM
This incident has been resolved.
MONITORING
3 days ago - at 06/01/2026 04:13PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
3 days ago - at 06/01/2026 03:59PM
We are currently investigating reports of a problem preventing some users from being able to successfully log into the account dashboard.
Latest ShipEngine outages
LAX Service Disruptions - 13 days ago
FedEx Label Generation Error - 13 days ago
FedEx Label Generation Error - 22 days ago
Account Dashboard Access Issues - 23 days ago
Elevated rate of timeouts - about 1 month ago
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