Outage in ShipEngine
Evri - Unable to create labels
Resolved MajorIncident Report
Summary AI Generated
ShipEngine experienced a 22.8-hour outage preventing users from creating Evri shipping labels due to errors returned by Evri's API. The root cause was identified on Evri's side, requiring performance optimizations to their systems. The incident was resolved after Evri implemented the fix, restoring successful label creation requests.
We are currently investigating this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 09/25/2026 12:31PM
This incident has been resolved.
MONITORING
8 days ago - at 09/25/2026 12:11PM
Evri made the optimizations on their side, and now we can see the requests are succeeding.
IDENTIFIED
8 days ago - at 09/25/2026 11:17AM
The carrier identified the root cause and is implementing the optimization.
INVESTIGATING
8 days ago - at 09/25/2026 09:51AM
The carrier made some changes on their side, but the errors are still occurring. We are continuing the investigation with Evri.
INVESTIGATING
8 days ago - at 09/25/2026 07:54AM
Our system is receiving errors when calling Evri's API. We are in contact with the carrier to clarify and resolve the issue as soon as possible.
INVESTIGATING
9 days ago - at 09/24/2026 01:47PM
We are currently investigating this issue.
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