Outage in ShipHawk

Investigating reported issue with booking shipments

Resolved Minor
April 01, 2022 - Started over 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

Status update: We are investigating this issue. Customer Impact: Some customers are seeing the following error when attempting to book some of their shipments: “There was a problem booking your shipment: Couldn’t find Shipment with ‘id’= [WHERE “shipments”.“deleted_at” IS NULL AND “shipments”.“crm_instance_id” = $1]”. This error prevents them from booking the shipment. A workaround is possible and requires an administrative change by our team. If you experience this issue, contact our support team for assistance. Start Time: April 1, 7:12 AM PST
Components affected
ShipHawk Dashboard

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 04/01/2022 05:13PM

Status update: A fix has been implemented and we are monitoring the results

Customer Impact: Some customers are seeing the following error when attempting to book some of their shipments: “There was a problem booking your shipment: Couldn’t find Shipment with ‘id’= [WHERE “shipments”.“deleted_at” IS NULL AND “shipments”.“crm_instance_id” = $1]”. This error prevents them from booking the shipment. A workaround is possible and requires an administrative change by our team. If you experience this issue, contact our support team for assistance.

Start Time: April 1, 7:12 AM PST

IDENTIFIED over 3 years ago - at 04/01/2022 03:45PM

Status update: We have identified the issue and are working towards a resolution.

Customer Impact: Some customers are seeing the following error when attempting to book some of their shipments: “There was a problem booking your shipment: Couldn’t find Shipment with ‘id’= [WHERE “shipments”.“deleted_at” IS NULL AND “shipments”.“crm_instance_id” = $1]”. This error prevents them from booking the shipment. A workaround is possible and requires an administrative change by our team. If you experience this issue, contact our support team for assistance.

Start Time: April 1, 7:12 AM PST

INVESTIGATING over 3 years ago - at 04/01/2022 03:29PM

Status update: We are investigating this issue.

Customer Impact: Some customers are seeing the following error when attempting to book some of their shipments: “There was a problem booking your shipment: Couldn’t find Shipment with ‘id’= [WHERE “shipments”.“deleted_at” IS NULL AND “shipments”.“crm_instance_id” = $1]”. This error prevents them from booking the shipment. A workaround is possible and requires an administrative change by our team. If you experience this issue, contact our support team for assistance.

Start Time: April 1, 7:12 AM PST

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