Outage in ShipHawk

Investigating possible AWS outage

Resolved Minor
December 05, 2022 - Started about 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating an issue where some customers have reported being unable to log into ShipHawk. While AWS has not reported this yet, we are seeing degraded performance reported by: https://downdetector.com/status/aws-amazon-web-services/
Components affected
ShipHawk Dashboard
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 12/05/2022 09:13PM

Customer impact: ShipHawk servers are up and available, and some customers are being impacted by internet connectivity with Amazon US-East-2 resources.

Here is the latest update from Amazon: "1:06 PM PST Between 11:34 AM and 12:51 PM PST, customers experienced Internet connectivity issues for some networks to and from the US-EAST-2 Region. Connectivity between instances within the Region, in between Regions, and Direct Connect connectivity were not impacted by this issue. The issue has been resolved and connectivity has been fully restored."

Start Time: 11:34am Pacific Time
End Time: 1:06pm Pacific Time

IDENTIFIED about 2 years ago - at 12/05/2022 08:56PM

Customer impact: ShipHawk servers are up and available, and some customers are being impacted by internet connectivity with Amazon US-East-2 resources.

Here is the latest update from Amazon: "12:51 PM PST We can confirm an issue which is impacting Internet connectivity for the US-EAST-2 Region, and are attempting multiple parallel mitigation paths. Connectivity between instances within the US-EAST-2 Region, in-between AWS Regions, and Direct Connect traffic is not impacted by the event. Some customers may be experiencing VPN connectivity due to this issue."

To follow updates from Amazon, you can subscribe here: https://status.aws.amazon.com/rss/internetconnectivity-us-east-2.rss

We are actively monitoring this issue.

Start Time: 12:26pm Pacific Time

IDENTIFIED about 2 years ago - at 12/05/2022 08:38PM

Customer impact: ShipHawk servers are up and available, and some customers are being impacted by internet connectivity with Amazon US-East-2 resources. Amazon is now investigating the issue and has posted the issue publically: https://health.aws.amazon.com/health/status

The latest update is: "12:26 PM PST We are investigating an issue, which may be impacting Internet connectivity between some customer networks and the US-EAST-2 Region."

To follow updates from Amazon, you can subscribe here: https://status.aws.amazon.com/rss/internetconnectivity-us-east-2.rss

We are actively monitoring this issue.

Start Time: 12:26pm Pacific Time

INVESTIGATING about 2 years ago - at 12/05/2022 08:00PM

We are currently investigating an issue where some customers have reported being unable to log into ShipHawk.

While AWS has not reported this yet, we are seeing degraded performance reported by: https://downdetector.com/status/aws-amazon-web-services/

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