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This incident has been resolved.
The system is back to normal after restarting ElasticSearch data nodes which spiked in CPU usage. We're monitoring the situation and are investigating the root cause.
We are currently experiencing a service disruption on sh-default environment. Our DevOps team is working to identify the root cause and implement a solution. Further details will be provided shortly.
Customer Impact: Some customers are reporting that they are unable to open the WebPortal.
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