Need to monitor Shippo outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Shippo, and never miss an outage again.
Start Free Trial
This incident has been resolved.
As of 7:00 PM UTC, the issue causing our service disruption has been fully resolved. All systems are operating normally.
Our engineering team identified and corrected the root cause, and continue to monitor closely. A RCA will be published once our internal review is complete.
We appreciate your patience and apologize for the disruption.
Between 18:34 and 19:12 UTC, customers may have experienced delays or failures when attempting to create shipping labels.
The issue was caused by a spike in database CPU usage, triggered by inefficient queries on a recently modified internal table related to shipment insurance. The relevant database index was missing, which led to significant performance degradation.
We have taken corrective action and restored the missing index. Label creation has returned to normal performance. We are auditing related schema changes and improving safeguards to prevent this issue from recurring.
Users report inability to view or place new orders, indicating a widespread service outage.
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 4400 services available
Integrations with