Outage in Shippo

Degraded Service Performance

Resolved Minor
October 20, 2025 - Started about 12 hours ago - Lasted about 9 hours
Official incident page

Incident Report

We are experiencing elevated error rate on multiple services due to outage with our service provider. We are actively monitoring the situation.

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Latest Updates ( sorted recent to last )
RESOLVED about 3 hours ago - at 10/20/2025 07:55PM

Incident with our hosting partner is resolved, however, we are replaying Tracking web-hooks for tracking numbers that have have been delivered, returned to sender, or other finalization event, which we estimate will take 6 hours.

IDENTIFIED about 5 hours ago - at 10/20/2025 05:55PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 7 hours ago - at 10/20/2025 03:49PM

We are currently observing an increase in errors and our hosting partner notified us that they are seeing a recurring network issue on their end. Our team is actively monitoring the situation.

MONITORING about 12 hours ago - at 10/20/2025 10:36AM

We are experiencing elevated error rate on multiple services due to outage with our service provider. We are actively monitoring the situation.

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