Outage in Shippo

Elevated Error Rates on Tracking API (Webhook Creation & Real-Time Tracking)

Resolved Minor
November 09, 2025 - Started 18 days ago - Lasted about 3 hours
Official incident page

Incident Report

We’re seeing elevated error rates on the Tracking API, specifically affecting webhook creation and real-time tracking. We’re actively investigating and will post further updates soon
Components affected
Shippo REST API Shippo Web Dashboard

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Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 11/09/2025 07:04PM

This incident has been resolved.

MONITORING 18 days ago - at 11/09/2025 04:47PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 18 days ago - at 11/09/2025 04:22PM

We’re seeing elevated error rates on the Tracking API, specifically affecting webhook creation and real-time tracking. We’re actively investigating and will post further updates soon

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