Outage in Shippo
Delayed posting of webhooks
Resolved MinorIncident Report
we are currently investigating an issue causing elevated error rates (approximately 33%) impacting outbound tracking webhook updates. As a result, some tracking information may be delayed or temporarily unavailable. Our team is actively working to identify the root cause and resolve the issue.
Components affected
Shippo REST APINeed to monitor Shippo outages?
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 01/20/2026 12:21PM
This incident has been resolved.
MONITORING
8 days ago - at 01/20/2026 11:49AM
Monitoring – Outbound Tracking Service
We have resolved the issue causing elevated error rates for new outbound tracking updates. Some previously affected tracking messages may still be delayed while we work through a backlog. We are monitoring the system closely and will provide another update once all impacted messages have been fully processed.
INVESTIGATING
8 days ago - at 01/20/2026 11:04AM
We are continuing to investigate this issue.
INVESTIGATING
8 days ago - at 01/20/2026 11:03AM
we are currently investigating an issue causing elevated error rates (approximately 33%) impacting outbound tracking webhook updates. As a result, some tracking information may be delayed or temporarily unavailable. Our team is actively working to identify the root cause and resolve the issue.
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