Outage in Shippo

Elevated Error Rates Across Shippo Services

Resolved Major

April 16, 2026 - Started about 2 hours ago - Lasted 43 minutes
Official incident page

Incident Report

Summary AI Generated

Shippo experienced elevated error rates across their services for 43 minutes, affecting both the Web Dashboard and REST API. Users reported being unable to create shipping labels, experiencing automatic logouts from the website, and losing access to package tracking status. The incident was resolved after error rates subsided and systems returned to normal operation.

We're seeing elevated error rates across Shippo's services. We're actively investigating and will post updates soon.

Components affected

Shippo Web Dashboard Shippo REST API

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Latest Updates ( sorted recent to last )

RESOLVED about 2 hours ago - at 04/16/2026 11:25PM

This incident has been resolved.

MONITORING about 2 hours ago - at 04/16/2026 11:16PM

We've seen the error rates subside and systems are operating normally. We'll continue to monitor

INVESTIGATING about 2 hours ago - at 04/16/2026 10:44PM

We're seeing elevated error rates across Shippo's services. We're actively investigating and will post updates soon.

source IsDown Service outage affecting Shippo users Reports started less than a minute before official outage was reported

Shippo users face outages: inability to view shipping data, create labels, or connect with Wix. Persistent log-out issues reported.

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