Outage in Shippo
Elevated error rate on Shippo Web Dashboard
Resolved MajorIncident Report
Summary AI Generated
Shippo's Web Dashboard experienced an issue where order data from store connections went missing during a roughly 13-hour window between September 8 and September 9, 2026. The incident was classified as major and lasted approximately 10 minutes before being identified. The team investigated the data loss and worked to determine the full impact and resolution.
We are actively investigating an issue affecting order data from store connections. Missing order data may have occurred between September 8, 2026 at 09:17 UTC and September 9, 2026 at 14:56 UTC.
Our team is currently investigating the issue and working to determine the impact and resolution. We will provide further updates as more information becomes available.
Components affected
Shippo Web DashboardTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 7 hours ago - at 09/10/2026 01:50PM
This incident has been resolved.
MONITORING
about 19 hours ago - at 09/10/2026 01:30AM
We are continuing to monitor for any further issues.
MONITORING
about 19 hours ago - at 09/10/2026 01:29AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 23 hours ago - at 09/09/2026 09:57PM
We are continuing to investigate this issue.
INVESTIGATING
about 24 hours ago - at 09/09/2026 09:01PM
We are actively investigating an issue affecting order data from store connections. Missing order data may have occurred between September 8, 2026 at 09:17 UTC and September 9, 2026 at 14:56 UTC.
Our team is currently investigating the issue and working to determine the impact and resolution. We will provide further updates as more information becomes available.
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