Outage in ShippyPro

Seurv2 is not working as expected

Resolved Major
September 02, 2024 - Started 5 months ago - Lasted about 7 hours
Official incident page

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Outage Details

Seurv2 is currently out of service. The label creation may returns the error "Error trying to call API for create collection" or "cURL error 28: Operation timed out after 20001 milliseconds with 0 bytes received". We contacted the carrier to get more information, and we will give you new updates as soon as possible.
Components affected
ShippyPro Seur
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 09/02/2024 02:14PM

The carrier is now operational again.
In case you still have some orders in error, reelaborate them to obtain the shipping labels.

MONITORING 5 months ago - at 09/02/2024 09:24AM

The carrier deployed a solution to fix the error.
The error seems to be solved, just elaborate the orders in error to receive the labels.
We will keep on monitoring the situation

INVESTIGATING 5 months ago - at 09/02/2024 07:54AM

Seurv2 is currently out of service.
The label creation may returns the error "Error trying to call API for create collection" or "cURL error 28: Operation timed out after 20001 milliseconds with 0 bytes received".

We contacted the carrier to get more information, and we will give you new updates as soon as possible.

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