Outage in ShippyPro

InPostPL is not working as expected

Resolved Major
September 09, 2024 - Started 4 months ago - Lasted 1 day
Official incident page

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Outage Details

InPostPL is currently out of service. The label creation is returning the error: "Error generating labels: Tracking number not present." We contacted the carrier to get more information, and we will give you new updates as soon as possible. In the meantime we suggest to check the following data: - The address is incomplete: log in to https://manager.paczkomaty.pl, then go to the "moje konto" tab and complete the address data there. - The Zip Code is incorrect
Components affected
ShippyPro InPost PL
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/10/2024 12:47PM

The carrier is now operational again.
In case you still have some orders in error, reelaborate them to obtain the shipping labels.

MONITORING 4 months ago - at 09/10/2024 08:26AM

The carrier deployed a solution to fix the error.
The error seems to be solved, just elaborate the orders in error to receive the labels.
We will keep on monitoring the situation

INVESTIGATING 4 months ago - at 09/09/2024 08:18AM

InPostPL is currently out of service.
The label creation is returning the error: "Error generating labels: Tracking number not present."
We contacted the carrier to get more information, and we will give you new updates as soon as possible.
In the meantime we suggest to check the following data:

- The address is incomplete: log in to https://manager.paczkomaty.pl, then go to the "moje konto" tab and complete the address data there.

- The Zip Code is incorrect

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