Outage in ShippyPro

Error while refreshing Shopify permission

Resolved Minor
January 09, 2025 - Started about 15 hours ago - Lasted about 4 hours
Official incident page

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Outage Details

If you have more than one Shopify connection, you may be unable to update permissions for the other connections after the first one. We are investigating to resolve the issue as soon as possible
Components affected
ShippyPro Shopify
Latest Updates ( sorted recent to last )
RESOLVED about 12 hours ago - at 01/09/2025 01:58PM

This incident has been resolved.

MONITORING about 14 hours ago - at 01/09/2025 11:28AM

A fix has been implemented.
You can try to refresh the permissions without issues.

INVESTIGATING about 15 hours ago - at 01/09/2025 10:25AM

If you have more than one Shopify connection, you may be unable to update permissions for the other connections after the first one. We are investigating to resolve the issue as soon as possible

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