Outage in ShippyPro

Shopify order importation issue

Resolved Minor
March 28, 2025 - Started about 1 month ago - Lasted about 5 hours
Official incident page

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Outage Details

We are experiencing issues with order importation from Shopify, we are investigating to find the root cause and resolve it.
Components affected
ShippyPro Shopify
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/28/2025 03:36PM

This Incident has been resolved.

MONITORING about 1 month ago - at 03/28/2025 11:51AM

We experienced a slowdown with order importation from Shopify, the issue now is resolved and the orders import will proceed without delays.

IDENTIFIED about 1 month ago - at 03/28/2025 11:32AM

We have identified the root cause of the issue, the older orders have now been automatically imported.

INVESTIGATING about 1 month ago - at 03/28/2025 11:05AM

We are experiencing issues with order importation from Shopify, we are investigating to find the root cause and resolve it.

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