Outage in ShippyPro

Rates retrieval issue with new experience

Resolved Major

March 31, 2025 - Started about 1 year ago - Lasted about 8 hours
Official incident page

Incident Report

We are aware of an issue with rates retrieval within the new experience, which may return "No rates available" error in response. We're investigating to find the root cause. We apologise for any inconvenience that this may cause!

Components affected

ShippyPro Portal

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 03/31/2025 03:11PM

This incident has been resolved.

MONITORING about 1 year ago - at 03/31/2025 08:13AM

Resolutive action has been taken, rates are being now showed correctly. We will be monitoring the situation.

IDENTIFIED about 1 year ago - at 03/31/2025 07:56AM

We have identified the root cause of the issue and are taking measure to fix it.

INVESTIGATING about 1 year ago - at 03/31/2025 07:41AM

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