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Outage in ShippyPro

Platform slowdown issue

Resolved Major
February 05, 2026 - Started about 5 hours ago - Lasted about 3 hours
Official incident page

Incident Report

We are experiencing issues with platform loading times - We are investigating the issue, we will update you as soon as we have further feedback to share. We apologise for any inconvenience that this may cause!
Components affected
ShippyPro Portal

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Latest Updates ( sorted recent to last )
RESOLVED about 2 hours ago - at 02/05/2026 12:31PM

The issue has been fully resolved and the platform is now operating normally. We will continue to monitor to ensure stability.

MONITORING about 3 hours ago - at 02/05/2026 11:55AM

We're keeping the situation closely monitored until fully resolved, we will provide further feedback as soon as possible.

MONITORING about 3 hours ago - at 02/05/2026 11:22AM

We are monitoring the situation closely as the issue is not yet fully resolved, we will provide you with further information as soon as possible.

MONITORING about 4 hours ago - at 02/05/2026 11:01AM

We have been experiencing a spike in incoming connections that has been affecting both web and APIs. We have implemented a fix and restored the service to its normal state. We are monitoring the situation closely before closing the incident.

INVESTIGATING about 4 hours ago - at 02/05/2026 10:39AM

We are still investigating the slowdowns,, we will provide further feedback as soon as possible.

INVESTIGATING about 4 hours ago - at 02/05/2026 10:22AM

We are carrying on the investigation on the platform issue - We will provide further information as soon as possible.

INVESTIGATING about 5 hours ago - at 02/05/2026 09:56AM

We are experiencing issues with platform loading times - We are investigating the issue, we will update you as soon as we have further feedback to share. We apologise for any inconvenience that this may cause!

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