Outage in ShippyPro

PDF label retrieval issue

Resolved Minor

October 22, 2026 - Started 2 days ago - Lasted about 5 hours
Official incident page

Incident Report

Poste Delivery Business PDF labels are being generated successfully but it is not possible to retrieve/ print them, as error "FPDF error: Unable to find pointer to xref table" gets returned - Our developers are working to restore the service, we apologise for the inconvenience.

Components affected

ShippyPro CDN

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 10/22/2026 12:13PM

This incident has been resolved.

MONITORING 2 days ago - at 10/22/2026 08:39AM

The PDF label retrieval issue involved all the PDF labels and related API calls, including SHIP and GetLabelURL calls. The fix introduced by our developers has resolved also these issues, in order to obtain the missing labels please re-elaborate the orders from platform or re-launch the SHIP call.

MONITORING 2 days ago - at 10/22/2026 07:39AM

Our developers implemented a resolutive fix, please re-elaborate the order to obtain the missing PDF label. We will keep the situation monitored.

IDENTIFIED 2 days ago - at 10/22/2026 07:23AM

Poste Delivery Business PDF labels are being generated successfully but it is not possible to retrieve/ print them, as error "FPDF error: Unable to find pointer to xref table" gets returned - Our developers are working to restore the service, we apologise for the inconvenience.

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