Outage in ShipStation

Intermittent error on International label creation

Resolved Minor
February 08, 2023 - Started over 2 years ago - Lasted about 6 hours
Official incident page

Incident Report

We have received several reports of an error being returned when attempting to create an international labels. The error message in question is: "Object reference not set to an instance of an object" Our team is currently investigating this issue.
Components affected
ShipStation Order Managment API

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 02/08/2023 02:55PM

This incident has been resolved.

INVESTIGATING over 2 years ago - at 02/08/2023 09:22AM

We have received several reports of an error being returned when attempting to create an international labels. The error message in question is: "Object reference not set to an instance of an object"

Our team is currently investigating this issue.

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