Outage in ShipStation
Royal Mail - Imminent changes to services to the USA.
Resolved MinorIncident Report
Following the recent changes to US Customs regulations, Royal Mail announced that they would no longer support shipments to the United States via their current services.
From Tuesday 26th August, all current Royal Mail international services will therefore no longer be available to be used within the ShipStation platform for packages being sent to the United States.
Royal Mail are expecting to launch new USA PDDP services on Thursday 28th August and our development teams are currently working with Royal Mail to ensure that these services are available in the ShipStation platform as soon as possible.
We will send a further update with guidance on what actions you will need to take to ensure that you are able to utilise these new services once they are available on the ShipStation platform. Please contact ShipStation Support should you have any further queries or visit the Royal Mail updates page: https://www.royalmail.com/usabusinessupdates
Components affected
ShipStation Royal MailTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 09/30/2025 08:07AM
This incident has been resolved.
MONITORING
8 months ago - at 08/28/2025 02:36PM
The following new Royal Mail PDDP services to the USA will be available in the platform tomorrow Friday 28th August:
DE6: Standard / Untracked
MPR: Tracked & Tracked Heavier
MTV: Tracked & Signed
Royal Mail updates Link: https://www.royalmail.com/usabusinessupdates
MONITORING
8 months ago - at 08/26/2025 07:49AM
Following the recent changes to US Customs regulations, Royal Mail announced that they would no longer support shipments to the United States via their current services.
From Tuesday 26th August, all current Royal Mail international services will therefore no longer be available to be used within the ShipStation platform for packages being sent to the United States.
Royal Mail are expecting to launch new USA PDDP services on Thursday 28th August and our development teams are currently working with Royal Mail to ensure that these services are available in the ShipStation platform as soon as possible.
We will send a further update with guidance on what actions you will need to take to ensure that you are able to utilise these new services once they are available on the ShipStation platform. Please contact ShipStation Support should you have any further queries or visit the Royal Mail updates page: https://www.royalmail.com/usabusinessupdates
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