Outage in ShipStation

Canada Post: International Shipments to the US

Resolved Minor
September 05, 2025 - Started about 2 months ago - Lasted 21 days
Official incident page

Incident Report

Canada Post will now only print US-bound labels if duty is prepaid or auto-billing is enabled with Zonos. We are currently working with Canada Post to support this. In the meantime, please consider alternative carriers to continue shipping to the US.
Components affected
ShipStation Canada Post

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Latest Updates ( sorted recent to last )
RESOLVED 26 days ago - at 09/26/2025 01:14PM

Thank you for your patience while our integrators worked to resolve your issues.


Thank you for your patience and understanding.

MONITORING about 1 month ago - at 09/15/2025 02:08PM

Effective September 15 at 12:01 am local time, the CUPW will ban the delivery of unaddressed direct mail (Neighbourhood Mail). Addressed items (Personalized Mail, Postal Code Targeting Mail and Transactional Mail) and parcels will not be affected. Learn more.

MONITORING about 2 months ago - at 09/05/2025 07:09PM

Canada Post will now only print US-bound labels if duty is prepaid or auto-billing is enabled with Zonos. We are currently working with Canada Post to support this. In the meantime, please consider alternative carriers to continue shipping to the US.

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