Outage in ShipStation
APC Overnight - "Collection Address Requires Phone Number"
Resolved MinorIncident Report
Summary AI Generated
A minor incident affected ShipStation's APC Overnight carrier integration, where users encountered the error "Please enter a phone number: Collection PhoneNumber" when attempting to generate shipments. The issue stemmed from a known problem on APC's side related to collection address phone number validation. The incident lasted approximately 52 minutes before being resolved.
APC have informed us of a known issue regarding error "Please enter a phone number: Collection PhoneNumber"
We are currently investigating this in further detail.
Components affected
ShipStation Carrier IntegrationsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 09/10/2026 10:54AM
This incident has been resolved.
INVESTIGATING
5 days ago - at 09/10/2026 10:06AM
APC have informed us of a known issue regarding error "Please enter a phone number: Collection PhoneNumber"
We are currently investigating this in further detail.
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