Outage in ShipStation
Evri - Unable to create labels
Resolved MajorIncident Report
Summary AI Generated
ShipStation users were unable to create shipping labels through the Evri carrier integration for approximately 29 hours due to errors caused by changes on Evri's API. Evri identified the root cause and resolved the issue by implementing optimizations on their end. The incident has been fully resolved with all API requests now succeeding.
The issue has been identified and a fix is being implemented.
Components affected
ShipStation Carrier IntegrationsTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 09/25/2026 12:31PM
This incident has been resolved.
MONITORING
5 days ago - at 09/25/2026 12:11PM
Evri made the optimizations on their side, and now we can see the requests are succeeding.
IDENTIFIED
6 days ago - at 09/25/2026 11:17AM
The carrier identified the root cause and is implementing the optimization.
INVESTIGATING
6 days ago - at 09/25/2026 09:52AM
The carrier made some changes on their side, but the errors are still occurring. We are continuing the investigation with Evri.
INVESTIGATING
6 days ago - at 09/25/2026 07:57AM
Our system is receiving errors when calling Evri's API. We are in contact with the carrier to clarify and resolve the issue as soon as possible.
IDENTIFIED
7 days ago - at 09/24/2026 07:26AM
The issue has been identified and a fix is being implemented.
Latest ShipStation outages
USPS Dimension Requirements - about 2 hours ago
Inaccurate Cubic Rates Issue - 9 days ago
9/17/26 ShipStation Connect degraded performance - 13 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
