ShipStation users were unable to create shipping labels through the Evri carrier integration for approximately 29 hours due to errors caused by changes on Evri's API. Evri identified the root cause and resolved the issue by implementing optimizations on their end. The incident has been fully resolved with all API requests now succeeding.
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This incident has been resolved.
Evri made the optimizations on their side, and now we can see the requests are succeeding.
The carrier identified the root cause and is implementing the optimization.
The carrier made some changes on their side, but the errors are still occurring. We are continuing the investigation with Evri.
Our system is receiving errors when calling Evri's API. We are in contact with the carrier to clarify and resolve the issue as soon as possible.
The issue has been identified and a fix is being implemented.
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