Issues Logging Into Shipwell's Platform

Hello Valued Customer,

The issue preventing you from logging into the platform through your sub-domain URL has now been resolved.

At Shipwell, we are committed to providing high-quality and reliable service. We apologize for any inconvenience this may have caused and will continue to monitor the situation closely. If you have any further questions, please feel free to reach out directly to your Customer Success Manager or contact our support team for additional assistance.

Sincerely,
Shipwell Customer Support

Hello Valued Customer,

Our engineering team has identified the root cause of the issue and expects for a fix to be deployed within the next 30-45 minutes.

We apologize for the inconvenience this caused, and we will follow up as soon as possible with a update.

Regards,
Shipwell Customer Support

Hello Valued Customer,

Shipwell identified a issue with users not able to login to the platform through a sub-domain. Our engineering team is actively investigating the issue and it is a top priority to resolve. As a workaround, users can still access their accounts by logging in through app.shipwell.com. We apologize for the inconvenience and appreciate your patience while we work to resolve the subdomain issue.

Shipwell Customer Support