Shipwell Platform Latency

Hello Valued Customer,

The issue surrounding platform latency has been resolved.

As a organization, we strive to provide high-quality service and a unmatched platform experience. We apologize for the inconvenience this caused and if you have any questions please do not hesitate to post a case in our portal or reach out to your customer success manager for further information.

Sincerely,
Shipwell Customer Support

Hello Valued Customer,

During the weekend Shipwell deployed a new highly scalable database to provide improved reliability and performance to support our rapidly growing platform. Today we experienced increased latency as a result of the new database needing performance tuning. We have deployed changes to the database to address the latency issues and will continue to monitor to situation.

We apologize for the inconvenience this caused and if you have any questions please do not hesitate to post a case in our portal or reach out to your customer success manager for further information.

Sincerely,
Shipwell Customer Support

Hello Valued Customer,

Latency surround analytics has been resolved, however we are still experiencing slowness in other areas in the platform. This is our top priority to resolve, and our engineering team is actively investigating the root cause as well as a solution to fix the problem.

At Shipwell, we strive to provide high-quality service and a unmatched platform experience. We apologize for the inconvenience this caused and if you have any questions please do not hesitate to post a case in our portal or reach out to your customer success manager for further information.

Hello Valued Customer,

We are currently experiencing slowness in the platform and within analytics. This is our top priority to resolve, and our engineering team is actively investigating the root cause as well as a solution to fix the problem.

At Shipwell, we strive to provide high-quality service and a unmatched platform experience. We apologize for the inconvenience this caused and if you have any questions please do not hesitate to post a case in our portal or reach out to your customer success manager for further information.

Sincerely,
Shipwell Customer Support