Outage in Shipwell

Issue with Editing Route Guides and Bulk Operations

Resolved Minor
January 27, 2025 - Started 10 months ago - Lasted about 2 hours
Official incident page

Incident Report

Hello Valued Customer, We want to inform you about an issue we’ve identified impacting the ability to edit existing route guides and perform bulk operations within the platform. Our engineering team is actively investigating the root cause and working to resolve it as quickly as possible. As a organization, we strive to provide high-quality service and a unmatched platform experience. We apologize for the inconvenience this caused and if you have any questions please do not hesitate to post a case in our portal or reach out to your customer success manager for further information. Sincerely, Shipwell Customer Support

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 01/27/2025 06:53PM

Hello Valued Customer,

The issues with bulk actions and editing routing guides has been resolved. Both of these functions are now working as expected.

We apologize for the inconvenience this caused and if you have any questions please do not hesitate to post a case in our portal or reach out to your customer success manager for further information.

Sincerely,
Shipwell Customer Support

INVESTIGATING 10 months ago - at 01/27/2025 05:17PM

Hello Valued Customer,

We want to inform you about an issue we’ve identified impacting the ability to edit existing route guides and perform bulk operations within the platform. Our engineering team is actively investigating the root cause and working to resolve it as quickly as possible.

As a organization, we strive to provide high-quality service and a unmatched platform experience. We apologize for the inconvenience this caused and if you have any questions please do not hesitate to post a case in our portal or reach out to your customer success manager for further information.

Sincerely,
Shipwell Customer Support

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