Shipwell Distance Calculation Issue

Hello Valued Customer,

We’re pleased to share that the issue impacting a subset of customers—where shipments were being generated with “0 miles” and disrupting the Tender-to-Carrier workflow—has now been resolved.

A fix has been deployed to production, and normal functionality has been restored.

We appreciate your patience and understanding while our engineering team worked to identify and address the root cause.

If you continue to experience any issues, please don’t hesitate to reach out to our support team.

Thank you for being a valued Shipwell customer and we apologize for the inconvenience this may have caused.

Sincerely,
Shipwell Customer Support

Hello Valued Customer,

We are currently investigating an issue impacting a subset of customers where shipments are being generated with “0 miles,” which is affecting the Tender-to-Carrier workflow.

As a temporary workaround, we recommend using the Carrier & Equipment workflow to assign a carrier.

Our engineering team has identified the root cause, and resolving this remains a top priority. We sincerely apologize for the inconvenience and will continue to provide timely updates as more information becomes available.

Thank you for your continued patience and understanding.

Sincerely,
Shipwell Customer Support