Outage in Shipwell
Rendition Invoice Packet Issue
Resolved MajorIncident Report
Hello Valued Customer,
Service disruption: Document processing for Swifty email uploads and Rendition invoice packets is currently degraded. Rendition invoice packets are not being processed, and documents received through Swifty email may be incorrectly classified as “Other.” Our team is actively investigating. Posted 1:36 pm CT; next update within 2 hours.
We apologize for any inconvenience this may cause to your operations. Please know that we are closely monitoring the situation and will continue to provide timely updates as new information becomes available.
Sincerely,
Shipwell Customer Support
Components affected
Shipwell Digital DocumentsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 10/16/2026 06:10PM
Resolved: Document processing for Swifty email uploads and Rendition invoice packets has been restored. Documents uploaded during the disruption will be reprocessed automatically, and no action is needed. Some Swifty email uploads may appear as duplicates after reprocessing.
INVESTIGATING
9 days ago - at 10/16/2026 05:48PM
Hello Valued Customer,
Service disruption: Document processing for Swifty email uploads and Rendition invoice packets is currently degraded. Rendition invoice packets are not being processed, and documents received through Swifty email may be incorrectly classified as “Other.” Our team is actively investigating. Posted 1:36 pm CT; next update within 2 hours.
We apologize for any inconvenience this may cause to your operations. Please know that we are closely monitoring the situation and will continue to provide timely updates as new information becomes available.
Sincerely,
Shipwell Customer Support
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