Outage in Shipwell
System Latency
Resolved MajorIncident Report
Hello Valued Customer,
Shipwell has identified a system latency. Our engineering team is actively investigating the issue and prioritizing a resolution.
We apologize for any inconvenience this may cause to your operations. Please know that we are closely monitoring the situation and will continue to provide timely updates as new information becomes available.
Sincerely,
Shipwell Customer Support
Components affected
Shipwell ShipmentsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 05/18/2026 03:42PM
Hello Valued Customer,
We want to inform you that the system latency have been fully resolved. We sincerely apologize for any disruption this may have caused to your operations and appreciate your patience while the issue was being addressed.
Thank you for your continued trust in Shipwell. If you experience any lingering issues or have questions, please don’t hesitate to reach out to our Support team.
Sincerely,
Shipwell Customer Support
INVESTIGATING
16 days ago - at 05/18/2026 03:08PM
Hello Valued Customer,
Shipwell has identified a system latency. Our engineering team is actively investigating the issue and prioritizing a resolution.
We apologize for any inconvenience this may cause to your operations. Please know that we are closely monitoring the situation and will continue to provide timely updates as new information becomes available.
Sincerely,
Shipwell Customer Support
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