EDI Tracking Latencies

Hi Valued Customer,

We are pleased to confirm that the EDI latency issue impacting tracking updates has been fully resolved. Tracking information is now displaying in the platform as expected.

Our Engineering team has successfully implemented a fix and verified that all systems are operating normally. We have also taken steps to prevent similar issues from occurring in the future.

We sincerely apologize for any inconvenience this may have caused and thank you for your patience while we worked to resolve this matter. At Shipwell, we remain committed to providing you with reliable platform performance and timely, accurate tracking updates.
If you continue to experience any issues or have questions, please don't hesitate to reach out to our support team.

Thank you for your understanding.

Sincerely,
Shipwell Customer Support

Hi Valued Customer,

Shipwell has identified an EDI latency issue impacting tracking updates, which may result in delayed tracking information being displayed in the platform. Our Engineering team has identified the root cause and is actively working on a fix. This issue is a top priority, and all necessary resources are engaged to resolve it as quickly as possible.

At Shipwell, we take platform reliability and performance seriously, and we understand the importance of timely and accurate tracking updates. We appreciate your patience and will continue to provide updates as more information becomes available.

Sincerely,
Shipwell Customer Support