Outage in Shipwell

LTL Rating, Dispatching, Tracking and Imaging Disruption

Resolved Minor
September 03, 2025 - Started 14 days ago - Lasted 41 minutes
Official incident page

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Outage Details

Hello Valued Customer, Shipwell is currently experiencing disruptions in LTL rating, dispatch, tracking, and imaging services due to degraded performance from a third-party provider. The provider is actively working toward a resolution. We apologize for any inconvenience this may cause to your operations. Please know that we are closely monitoring the situation and will continue to provide timely updates as new information becomes available. Sincerely, Shipwell Customer Support
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 09/03/2025 06:58PM

Hello Valued Customer,

We want to inform you that the recent disruptions affecting LTL rating, dispatch, tracking, and imaging services have been fully resolved. Our third-party provider has restored normal performance, and all services are operating as expected.

We sincerely apologize for any disruption this may have caused to your operations and appreciate your patience while the issue was being addressed.

Thank you for your continued trust in Shipwell. If you experience any lingering issues or have questions, please don’t hesitate to reach out to our Support team.

Sincerely,
Shipwell Customer Support

INVESTIGATING 14 days ago - at 09/03/2025 06:29PM

Hello Valued Customer,

Shipwell is currently experiencing disruptions in LTL rating, dispatch, tracking, and imaging services due to degraded performance from a third-party provider. The provider is actively working toward a resolution.

We apologize for any inconvenience this may cause to your operations. Please know that we are closely monitoring the situation and will continue to provide timely updates as new information becomes available.

Sincerely,
Shipwell Customer Support

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