Mileage Program Incident

Hello Valued Customer,

The mileage calculation issue impacting route guides and contract tendering has been fully resolved.

We take these matters seriously and remain committed to providing a reliable, high-performing platform. We apologize for the inconvenience and appreciate your patience as we worked to resolve this matter. If you have any questions, please don’t hesitate to reach out to your dedicated Customer Success Manager or our Support Desk for additional information.

Sincerely,
Shipwell Customer Support

Hello Valued Customer,

Shipwell has identified a fix for the mileage calculation issue that has been impacting route guides and contract tendering. The fix has successfully passed QA testing and is currently being merged into production.

We take these matters seriously and remain committed to providing a reliable, high-performing platform. Once the fix is live in production, we will send another update.

We apologize for the inconvenience and appreciate your patience.

Sincerely,
Shipwell Customer Support

Hello Valued Customer,

Shipwell has identified the root cause of an issue with our mileage calculation program that is impacting the use of route guides and tendering with contracts. Our engineering team is actively designing and testing a fix.

As a workaround, please tender directly to carriers or assign carriers manually, then add financials manually. This issue does not impact your LTL workflow.

We take these matters seriously and remain committed to providing a reliable, high-performing platform. Resolving this issue is our top priority, and our team is working diligently toward a resolution.

We apologize for the inconvenience and will provide updates as soon as possible.

Sincerely,
Shipwell Customer Support

Hello Valued Customer,

Shipwell has identified an issue with our mileage calculation program that is impacting the use of route guides and tendering with contracts. As a workaround, please tender directly to carriers or assign carriers manually, then add financials manually. This issue does not impact your LTL workflow.

We take these matters seriously and remain committed to providing a reliable, high-performing platform. Resolving this issue is our top priority, and our engineering team is actively working on a fix.

We apologize for the inconvenience and will provide updates as soon as possible.

Sincerely,
Shipwell Customer Support