Parcel Labels Not Appearing in Shipment Documents

Hello Valued Customer,

The update for the parcel labels issue has been completed. Labels are now appearing as expected on all impacted shipments in production, and new shipments continue to display labels normally.

This incident is now fully resolved. We apologize for the inconvenience this may have caused. At Shipwell, we take these matters very seriously and remain committed to providing a highly reliable and performant platform.

Thank you for your patience and understanding while we worked to restore full functionality.

Shipwell Customer Support

Hello Valued Customer,

We have deployed a fix, and new shipments will now have parcel labels created and displayed as expected.

For shipments created earlier today that were impacted, our team is implementing new logic to ensure the previously generated labels become visible in the Shipment Details Documents list. This reprocessing will take some time to complete in production.

We will provide another update once all affected shipments have been fully restored.

Thank you for your continued patience.

Sincerely,
Shipwell Customer Support

Hello Valued Customer,

We have confirmed the root cause of the issue where parcel labels are being generated but not appearing in the Shipment Details Documents list. Our engineering team is actively pushing a fix into our sandbox and production environments.

We will continue to provide updates as the deployment progresses and will notify you once the issue is fully resolved.

Thank you for your patience and understanding.

The Shipwell Team

Hello Valued Customer,

We have identified the root cause of the issue where parcel labels are being generated but not appearing in the Shipment Details Documents list. Our engineering team is actively developing a fix and will move it through testing as quickly as possible.

We apologize for the inconvenience this may be causing. At Shipwell, we take these matters very seriously and remain committed to providing a highly reliable and performant platform. We will continue to share updates as we make progress toward resolution.

Thank you for your patience and understanding.

Shipwell Customer Support

Hello Valued Customer,

We are actively investigating an issue where parcel labels are successfully being generated but are not appearing in the Shipment Details Documents list. This impacts all parcel carriers.

Our engineering team continues to work on this with the highest priority, and we will share another update as soon as testing is complete.

Thank you for your patience.

Sincerely,
Shipwell Customer Support