Issues Logging Into Shipwell

Hello Valued Customer,

We’re pleased to share that the recent login issues related to a third-party API monitoring service have been fully resolved. Users should no longer experience disruptions accessing the Shipwell platform.

At Shipwell, we remain committed to delivering a high-performing and reliable experience. We sincerely apologize for the inconvenience this caused and please reach out to your CSM directly if you have further questions.

Sincerely,
Shipwell Support Team

Hello Valued Customer,

Following further investigation, Shipwell has identified that the root cause of today’s login issues was a degradation in a third-party API monitoring service. This service is important as it is responsible for screening APIs for potential malicious activity. The third-party provider has identified the issue and is actively working toward a resolution.

At Shipwell, we remain committed to delivering a high-performing and reliable platform. We sincerely apologize for the inconvenience this has caused and appreciate your continued patience and understanding. We will provide an update as soon as possible.

Thank you,
Shipwell Customer Support

Dear Valued Customer,

I’m following up regarding the login issues experienced earlier today. We identified a problem with our authentication process that was intermittently blocking users from accessing the platform via Chrome and Safari.

Our Product and Engineering teams quickly implemented a workaround, and while we’ve made meaningful progress in identifying the root cause, we are still working toward a permanent fix. Resolving this issue remains a top priority.

We sincerely apologize for the inconvenience this has caused and appreciate your continued patience. We’ll share another update as soon as possible.

Best regards,
Shipwell Customer Support Team

Dear Valued Customer,

Shipwell has identified an issue affecting users attempting to log into the platform using Chrome and Safari browsers. Resolving this is a top priority, and our engineering team is actively investigating the root cause. As a workaround, users can login using Edge.

We take platform reliability and performance seriously, and we sincerely apologize for the inconvenience this may be causing. We appreciate your patience and will follow up shortly with an update.

Thank you,
Shipwell Customer Support