Outage in Shipwell

Shipwell Platform Latency Incident

Resolved Minor
February 17, 2025 - Started 8 months ago - Lasted about 8 hours
Official incident page

Incident Report

Hello Valued Customer, Shipwell is currently experiencing latency across multiple functions and workflows. Our team is actively investigating the root cause and working to resolve this issue as a top priority. We apologize for the inconvenience and will provide updates as soon as possible. Sincerely, Shipwell Customer Support

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 02/17/2025 09:53PM

Hello Valued Customer,

Shipwell is pleased to announce the platform latency issue is officially resolved. We are actively monitoring the situation to ensure high levels of platform stability and performance.

At Shipwell, we take these matters very seriously and are committed to providing reliable platform service. We apologize for any disruption this may have caused and appreciate your patience as we continue to monitor the situation to ensure it is fully resolved.

Sincerely,
Shipwell Customer Support

MONITORING 8 months ago - at 02/17/2025 05:23PM

Hello Valued Customer,

Shipwell has identified the root cause and has deployed a fix to resolve the platform latency issue. We are actively monitoring the situation to ensure high levels of platform stability and performance.

At Shipwell, we take these matters very seriously and are committed to providing reliable platform service. We apologize for any disruption this may have caused and appreciate your patience as we continue to monitor the situation to ensure it is fully resolved.

Sincerely,
Shipwell Customer Support

INVESTIGATING 8 months ago - at 02/17/2025 02:04PM

Hello Valued Customer,

Shipwell is currently experiencing latency across multiple functions and workflows. Our team is actively investigating the root cause and working to resolve this issue as a top priority. We apologize for the inconvenience and will provide updates as soon as possible.

Sincerely,
Shipwell Customer Support

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