Outage in Shipwire

Shipwire Maintenance Friday November 10, 2023 at 7:00 AM PST

Resolved Minor
November 02, 2023 - Started about 1 year ago - Lasted 11 days
Official incident page

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Outage Details

Hello, On Friday November 10, 2023 at 7:00AM PST, we will be doing some maintenance to the Shipwire platform until 9:00 AM PST. During this time, there may be a 5 to 10 minute window of downtime for some of our systems that generate business reports. Order flow will not be impacted, just some business reports will fail to generate if requested during the 5 to 10 minute window of downtime. In the event that you get an error when requesting a business report from the Shipwire dashboard, we ask that you allow for 10 minutes to pass before reattempting to request the business report. We apologize for any inconvenience this may cause. Thank you for your cooperation and continued support. If you have any questions or concerns, please don't hesitate to reach out to our Customer Care team at customercare@shipwire.com .
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 11/13/2023 04:12PM

This incident has been resolved.

IDENTIFIED about 1 year ago - at 11/02/2023 04:56PM

Hello,
On Friday November 10, 2023 at 7:00AM PST, we will be doing some maintenance to the Shipwire platform until 9:00 AM PST. During this time, there may be a 5 to 10 minute window of downtime for some of our systems that generate business reports. Order flow will not be impacted, just some business reports will fail to generate if requested during the 5 to 10 minute window of downtime. In the event that you get an error when requesting a business report from the Shipwire dashboard, we ask that you allow for 10 minutes to pass before reattempting to request the business report.

We apologize for any inconvenience this may cause. Thank you for your cooperation and continued support. If you have any questions or concerns, please don't hesitate to reach out to our Customer Care team at customercare@shipwire.com .

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